The Beat - Week 35
Quote of the Day
"No work is insignificant. All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence." – Martin Luther King, Jr.
Fun Facts
The first U.S. Labor Day was celebrated on Tuesday, September 5, 1882, in New York City, planned by the Central Labor Union. The Labor Day parade of about 10,000 workers took unpaid leave and marched from City Hall past Union Square uptown to 42nd street, and ended in Wendel's Elm Park at 92nd Street and 9th Avenue for a concert, speeches, and a picnic.
Word of The Day
Photo/Video of The Week
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Education's new computer space that employees can use to do their computer training. Whether it be yearly computer training or added mandatory training from their departments.
Submitted by Douglas Jankowski
(Have a fun photo you would like to share in The Beat? Submit it here or email bziel@mvhospital.net)
Patient Feedback
News From Administration
Attention MVH HEALTH INSURANCE PARTICIPANTS:
We would like to announce that Community Care Westside is also charging a $10 copay for a doctor’s visit.
For those employees not on MVH health insurance, your copay is based on the contract that your insurance has with Community Care Westside.
Payroll has a new general email payroll@mvhospital.net
New fax number for payroll is 208.542.4253
All employees should check their last paystub to ensure all their benefits that they have signed up for are being deducted accordingly.
Commitment to Excellence Winner 2019 2nd Quarter
Myrle Hansen - Maintenance
Everyone knows Myrle. He is friendly and kind and always willing to work on a project for our hospital. He does a fantastic job making sure that the rest of us can do our jobs. However, this particular incident goes above and beyond his job description. One of our nurses lost her wedding ring in the break room. Everyone pitched in and helped her look in the linen and garbage and on the floor. She thought it may have gone down the sink drain. When Myrle found out he spent part of 2 days opening the sink drains and cleaning them out while looking for the ring, then put them back together. Sadly we did not find the ring. But we definitely appreciate Myrle and his kind helping hands that spent time searching a very smelly drain pipe for a wedding ring. He is such a good example to us all of how to treat people. Myrle, keep up the good work!
Commitment to Excellence Runner Up 2019 2nd Quarter
Jodi Zolynski
“Two years ago, my doctor prescribed the biologic medication, Remicade, to control the crippling effects of Rheumatoid Disease. Medicare does not cover biologics. However, I am covered under “medicare advantage plan" offered by Blue Cross. My co-pay for each infusion I receive is $400 every 4 weeks.
Jodi called me early in January telling me she helps people find financial assistance with insurance co-pays. She found a patient advocacy group willing to fund $4000 per year toward my co-pay. Jodi helped me put together the required personal information, documentation from my doctor, and submitted the request. Not having to pay $400 each month is like a windfall for us, living on a fixed income.
Jodi is the best patient care advocate that Mountain View Hospital has. She is friendly, caring and tenacious when working to help her patients through process of getting financial assistance that is available.
She deserves appreciation and recognition from Mountain View Hospital.”
Commitment to Excellence “SHOUT OUTS”
2019 2nd Quarter
VICTORIA VILLALOBOS – LABOR & DELIVERY
When I think of a hard worker Victoria always comes to mind. It does not matter how much work Victoria has to do, she always gets it done. No matter how busy we are, she always completes her assignments and finds time to help others complete their assignments. She is efficient and always does quality work. She is one of the best employees I have ever worked with. Victoria does more than just her job; she goes above and beyond helping the nurses take good care of the moms and babies, the family members, the visitors and the doctors.
Victoria exceeds our expectations on a daily basis. I would like to share with you one of these experiences.
Labor and delivery was hopping. We had delivered 6 or so mom's earlier in the day. Some of them wanted their babies to get a bath. Victoria was in charge of the desk and phones that day. This mother called out for her baby to have a bath. For 2 hours the staff was unable to get to this baby bathed. Victoria knew about it. She knew that the mom was disappointed and was getting frustrated. After she gave report to the oncoming shift, instead of going home to her little daughter that she hadn't seen all day, she went into the patient’s room, apologized for the delay in care on behalf of the entire staff and asked if it was a good time to do the bath. The family was so happy. Victoria took them to the bathing station and assisted them in giving the baby his first bath.
This may seem like a small thing to do, but how many employees would be willing to stay after working a busy 12 hour shift to do something that increased patient satisfaction that they were not responsible for? Victoria did, and she does small and simple things like this for our patients every day that she works. I think she is amazing and a great asset to our unit and to our Mountain View Family.
HANNAH TALAMENTEZ – LABORATORY
I would like to nominate Hannah Talamentez - she is the phlebotomy supervisor. She goes above and beyond for every patient that walks through the door and makes them feel as comfortable as they can, considering there sitting in a hospital. She goes above and beyond for her employees; she will drop everything just to help her coworkers in need. She is quiet and unnoticed and deserves some accreditation for her very hard work.
WE ONLY HAVE 10 MORE CHUKAR TICKETS!!
We have 10 general admission tickets for any Chukars home game left! If you missed your opportunity to win last week, now’s your chance. Please like or follow our Community Care Facebook page as quickly as you can! The first 5 individuals to like/follow the page and message Kyle and kpeterson6@mvhospital.net that they’ve done so will win 2 Chukars tickets for themselves and a plus one. We thank those who participated last week and good luck to those this week! Be quick!
https://www.facebook.com/MountainViewCommunityCare/
News From HR
Contact: Sandy Neiwirth @ the Apple Athletic Club for further details.
Don’t forget to mention that you’re an employee of MVH.
The month of May: NO enrollment fees & No card fees for MVH employees
Contact: Sandy Neiwirth @ the Apple Athletic Club for further details.
Don’t forget to mention that you’re an employee of MVH.
The month of May: NO enrollment fees & No card fees for MVH employees
News From POC
Remember to complete your Learning Journeys! Stages 1 through 3 are now open for those who’s Journeys have been assigned. We are starting to gather data regarding stage completion for all employees, so if you hear from a manager regarding the completion (or lack thereof) of your Journey, you’ll know why!
For those of you who are still waiting, hold your breath for just a few more days! Everyone should have their Learning Journeys assigned by the end of this week. If not, please contact Aimee Boyd in Point of Care; see the Signature Line below for her contact information.
Also, please contact Aimee with any problems you may have when signing in or technical issues with the Cerner Learning Portal. Good luck and enjoy your Learning Journey!
Education Updates
Preceptor, mentor, or both?
Do you know the difference between being a preceptor and being a mentor? According to brainmass.com, "The main difference is that preceptors are teachers or tutors while a mentor is a trusted counselor or guide. Although a mentor can be almost anyone on the unit, usually they are the experienced and a well-seasoned [employee]. The mentor may or may not be your preceptor; it may be another really great experienced [employee]." In other words, a preceptor shows you how to do your job, but a mentor helps you grow in your career. Which are you, a preceptor or a mentor? Are you both? Consider growing in your own career by becoming a preceptor or mentor, if you aren't already! Education will be offering classes on preceptorship and mentorship soon. Stay tuned, and check HealthStream frequently for updates!
HealthStream Updates
Thank you to those of you who completed your HealthStream scavenger hunt on time, and congratulations again to the winners of the movie tickets and candy bars! If you have not yet completed the course "HealthStream for New Users" in HealthStream, please do so as soon as possible. We will be utilizing this system for all our online learning, including computer-based and live training, so getting to know the system now will benefit you immensely!
What Mountain View users are saying about HealthStream:
· "I LOVE IT"
· "Will take some getting used to"
· "Seems easy to navigate"
· "Better than Bridge"
· "I've used it before and I'm happy to be using it again"
· "Need to play around with it some more"
· "Very user friendly"
· "A little confusing"
· "Glad I can keep lots of records in one place"
· "Interactive"
· "So glad that we switched"
· "Love the reminders"
We are pleased to see that the overall response to the switch has been overwhelmingly positive! If your experience so far has been less than amazing, please reach out to Education so we can work together to make it amazing!
If you need access to run reports or perform other administrative tasks in HealthStream, please contact Education and we can ensure you have the access you need.
If you are a manager or supervisor and you do not yet see your entire team on your dashboard when you log in, please don't panic, as we are currently working on mapping each employee to their manager or supervisor.
Training Center Updates
Our classes have moved! Reminder emails including the class location are sent prior to American Heart Association classes. Please make sure you check your email before to coming to class, as rooms are subject to change. When in doubt, give Education a call at 208-542-7311 and we can help!
We are continually adjusting the American Heart Association class schedule in an effort to meet our students' needs. Please remember to log in to HealthStream to see updated class availability—there are now even some Saturday classes!
Did you know you must have a current provider card for BLS, ACLS, and PALS in order to register for a renewal class? For this reason, you must contact Education directly in order to register for a renewal class. You will not be able to self-register for renewal classes in HealthStream. We are happy to help, so don't hesitate to give us a call or email us at: education@mvhospital.net with any questions, or for assistance in registering for renewal classes.
News From Payroll
Payroll has a new general email payroll@mvhospital.net
New fax number for payroll is 208.542.4253
All employees should check their last paystub to ensure all their benefits that they have signed up for are being deducted accordingly.
Employees, if you miss a punch please leave the missed punch as a missed punch and Use the Add Punch Change Request from your timecard.
• Enter the correct date, Punch Details – In Day, Out Lunch, etc., Add the time, and reason
•. Click Add Request
• DO NOT clock in and out (double punch) at the end of your shift
Worked hours and On Call hours cannot be greater than 24 hours. On call hours would need to be adjusted for a total to equal 24 hours.
Timecard approval and requests can be done from any device that is supports the internet.
Managers, please DO NOT Mass Approve timecards - missed punches, double punches, and worked / on-call hours more than 24 hours for a day need to be addressed. The only exception to more than 24 hours a day would be Cash Outs for PTO.
News From IT
News About PolicyStat
The Mountain View Hospital Policy Manual is available electronically through the intranet home page. Each policy has been developed to ensure that MVH performs to the highest standards of service and healthcare, therefore it is essential that these guidelines are communicated throughout the organization. MVH employees will be assigned policies through the PolicyStat program where they will be required to read and acknowledge understanding of each allocated policy and its progressive updates.
To locate what policies are assigned to you:
1. Log into the "PolicyStat (Policy & Procedures Manual)" on the MVH intranet home page.
(An email notification will be sent from the program once the assignment has been made, you can follow that link.)
2. Refer to the "Home" tab and scroll down to the "Policies Awaiting Acknowledgment" section.
3. Click on the header to access your assigned policy documents. Open each policy*, read through it and click the blue button on the bottom I have read and understood this policy.
*If there are questions regarding information contained in any policy, please direct them first to your manager, then to the policy’s owner.
